Managed IT Support — UDS Kolkata
Managed IT Support Services for Indian Enterprises
Keep your business running at peak performance with UDS Managed IT Support. Our 700+ certified engineers provide 24/7 helpdesk coverage, proactive infrastructure monitoring, on-site and remote support and SLA-backed incident resolution — so your IT team can focus on strategic initiatives rather than firefighting.
What We Offer
Comprehensive managed IT services tailored to your organisation's size, complexity and industry requirements.
24/7 IT Helpdesk
Round-the-clock L1, L2 and L3 helpdesk staffed by certified engineers. Multi-channel support via phone, email, chat and self-service portal. First-call resolution targets above 75%, with automated ticket routing and escalation to ensure no issue falls through the cracks.
Proactive Infrastructure Monitoring
NOC-based monitoring of your servers, storage, network devices and applications using best-in-class tools (Nagios, Zabbix, Datadog, PRTG). Threshold-based alerting, capacity trend analysis and incident auto-correlation to identify and resolve issues before users notice.
Network Management
Day-2 operations for your LAN, WAN, Wi-Fi and SD-WAN environments. Configuration management, firmware lifecycle management, change control, bandwidth monitoring and traffic analysis to keep your network performing at peak efficiency.
Server & Storage Management
Physical and virtual server administration (VMware, Hyper-V, KVM, Nutanix), storage provisioning and performance tuning, backup monitoring, DR testing and capacity planning. We manage both on-premises data centres and hybrid cloud environments.
Endpoint Management
Centralised management of desktops, laptops, tablets and mobile devices using Microsoft Intune, SCCM or Jamf. Automated OS and application patch deployment, software distribution, asset inventory and remote wipe for lost/stolen devices.
Security & Compliance
Endpoint detection and response (EDR), email security, web filtering, vulnerability scanning, patch compliance reporting and access rights reviews. We help you maintain a defensible security posture and meet audit requirements for ISO 27001, PCI-DSS and RBI IT governance guidelines.
Our Service Level Agreements
Every managed services engagement is underpinned by contractual SLAs and reported monthly via our client portal.
| Priority | Description | Response | Resolution |
|---|---|---|---|
| P1 — Critical | Complete business or system outage | 30 minutes | 4 hours |
| P2 — High | Major degradation, significant impact | 1 hour | 8 hours |
| P3 — Medium | Partial impact, workaround available | 4 hours | 24 hours |
| P4 — Low | Minor issue or information request | Next business day | 3 business days |
Custom SLA tiers available for mission-critical environments. Contact us for details.
Why Choose UDS for Managed IT Support?
ITIL v4 Aligned Processes
Standardised incident, change and problem management processes ensure consistent, predictable service delivery with clear audit trails for compliance.
700+ Certified Engineers
A deep bench of Cisco, Microsoft, VMware and security-certified engineers means we always have the right expertise available — without you paying for unused specialists.
Transparent Monthly Reporting
Detailed monthly service review reports covering incident volumes, SLA compliance, root-cause analyses, capacity trends and improvement recommendations.
Who We Support
Government Departments
Managed IT services for state and central government departments, secretariats and PSUs — with the security clearances and compliance documentation government mandates.
Banking & NBFC
RBI-compliant IT support with strict change-management protocols, BCP/DR testing support and 24/7 NOC coverage for banking technology infrastructure.
Healthcare & Pharma
IT support for hospitals, diagnostic chains and pharmaceutical manufacturers, covering clinical systems, laboratory information systems and regulatory compliance.
Manufacturing & Logistics
OT-aware IT support teams understanding the convergence of IT and operational technology, providing network management across factory floors and distribution hubs.
Educational Institutions
Managed IT for universities, colleges and school chains — student ERP support, campus Wi-Fi management, e-learning platform administration and device management.
Retail & Hospitality
Multi-site IT support for retail chains and hotel groups, covering POS systems, property management systems, inventory platforms and guest Wi-Fi infrastructure.
Frequently Asked Questions
Related Services
Stop Firefighting — Start Thriving with Managed IT
Let UDS manage your IT infrastructure while your team focuses on what matters most — growing your business.